Case Study: Providing Chatbots Using Generative AI

We have developed an AI chatbot using a generative AI (ChatGPT) for a used car export business to foreign countries and started providing it in April 2024.

This project uses the AWS environment, and by storing user information in the database appropriately and having it fine-tuned,
This project uses an AWS environment, and by appropriately storing user information in a database and performing fine tuning, it is an “AI chatbot specialized for in-house information” that can answer questions related to unique in-house information and know-how that conventional chatbots could not handle.

Example of our AI chatbot specialized for in-house information
By using our AI chatbot specialized for your company’s information, you can achieve the following
1. Reduction of human resource costs
2. Reduction of call center costs
3. Correction of contract documents

Data flow of AI chatbot specialized for your company’s information
Data received from users and in-house confidential data for learning are properly stored in DB, so there is no leakage to the outside.